General Conditions of Purchase – ESEDETRES BRAND
Click on the link to download these General Conditions of Purchase.
1. General Information
These General Conditions of Purchase (hereinafter, " General Conditions ") regulate the contract entered into between the Client and ESEDETRES BRAND formalized when you place an order through our website https://esedetres.com/ (hereinafter, " Website " or " Web Page" ).
In this respect, the following shall be understood as Customer (or Clients) to the person who purchases any of the ESEDETRES BRAND products.
Checking the box accepting these General Conditions during the online purchasing process constitutes the Customer's unreserved acceptance of these General Conditions, which have the same validity as their signature in person. The Customer thereby acknowledges that they are sufficiently capable of assuming the obligations arising from their actions through the Website, and that they have previously read and understand their content.
If Customers wish to contact ESEDETRES BRAND for any questions or incidents, they can use the following email address esedetres@outlook.com
2. Modification and validity of the General Conditions
These General Conditions are subject to modification, and those in effect at the time of purchase of any of the products available on the Website shall apply. These General Conditions will remain freely available on the ESEDETRES BRAND Website and will also be provided to Users who make a purchase through the Website, along with the order confirmation.
ESEDETRES BRAND may modify these General Conditions at any time and without prior notice by publishing such modifications on its Website or by sending any type of communication to Users. Such modifications will not affect previously made purchases.
3. Characteristics of ESEDETRES BRAND products
The purpose of the Website is to facilitate the general public's knowledge of all ESEDETRES BRAND products, making detailed information about them available to Users.
Product descriptions (including prices) can be found on the Website or by requesting more information through the channels provided. Users declare that they are aware of and accept the price, main product features, and purchase conditions prior to completing the online purchase process.
All orders are subject to product availability. If there are supply difficulties or items are out of stock, we will refund any amount you may have paid.
If you wish to place an order from another country through this website, you may of course do so; however, please note that we only offer delivery to a shipping address within Spain.
4. Registration on the Web
To register on the ESEDETRES BRAND website, the user must be at least 18 years of age, have full legal capacity or authorization from their parents and/or legal guardians, except in the case of emancipation, and must have read and accepted the Privacy Policy and General Conditions.
Registration on the Website is completely free, except for the cost of the connection through the telecommunications network provided by the access provider contracted by the User. To register on the Website, the User must complete all fields marked as mandatory (*) on the form, choose a "Password" and indicate the payment method, and finally click "Save information." To do so, the User must confirm that they have read and accept both these General Conditions and the Privacy Policy.
The User agrees that the password chosen during this registration process will be personal and non-transferable, and may not be transferred, even temporarily, to third parties. In the event that the User becomes aware of or suspects that their password has been lost, stolen, or used by a third party, they must notify ESEDETRES BRAND as soon as possible. Each User shall be liable for any damages caused by any third party using their password as a result of improper or negligent use or loss thereof. Once logged into their Account, the User may modify their details and access their orders, invoices, and alerts.
Under no circumstances will ESEDETRES BRAND be held responsible for the veracity of the data and information provided by Users. Therefore, each User is responsible for any possible consequences, errors, and failures that may subsequently arise from the lack of veracity of said information in the provision of the service.
Each User is entitled to maintain only one ESEDETRES BRAND customer account at a time. We reserve the right to delete multiple registrations.
5. Low
The User may unsubscribe at any time by sending a written communication to info@caosbrand.com, indicating their username.
6. Prices
Product prices are those indicated in the product description. The prices established for the products on the date the order is placed will apply.
The prices listed are the final (total) prices, meaning they include value-added tax in Spain at the applicable legal rate. However, the prices do not include shipping costs, if applicable.
Until full payment of the purchase price is made, the product will remain our property or, where applicable, the property of the corresponding ESEDETRES BRAND partner.
7. Value added tax
In accordance with the provisions of the VAT Law, the delivery of items will be deemed to be located within the Spanish VAT area if the delivery address is located within Spanish territory, excluding the Canary Islands, Ceuta, and Melilla.
The applicable VAT rate will be the legally applicable rate at any given time, depending on the specific item in question.
For orders destined for the Canary Islands, Ceuta, and Melilla, deliveries are exempt from VAT, although the corresponding taxes and tariffs may apply in accordance with the regulations in force in each of these territories.
8. Billing
You expressly authorize us to issue the invoice electronically, although you may indicate at any time that you wish to receive a paper invoice, in which case, we will issue and send the invoice in that format.
9. Purchase Process
By clicking "Buy," you place a binding order for the items in your shopping cart. Once payment has been made and we confirm your order, the contract becomes binding.
To place an order, the User must follow the Purchase process, which includes completing all fields marked as mandatory (*) on the form, confirming that they have read and accepted both these General Conditions and the Privacy Policy, and clicking "Save information." The User must then indicate the payment method and, finally, click "Buy."
The User will then be redirected to the payment process corresponding to the selected payment method. This may be the payment gateway if card payment is selected, or the bank details collection form if bank transfer is selected. Once payment is complete, the page will inform the User that the purchase has been completed successfully.
The relationship between the User and ESEDETRES BRAND is perfected from the moment the User completes the Purchase process, understanding that the monitoring of the purchase process and the inclusion of all the requested data represent, together with the marking of the box relative to the acceptance of these General Conditions, a direct manifestation of having read them and an unequivocal will of the User to accept them.
After this, ESEDETRES BRAND will send an acknowledgment and confirmation email to the email address provided by the User within a reasonable time after completing the purchase process. Additionally, if the User is registered, details of all orders placed are available in the Your Account section.
Product delivery
The delivery time for orders is 24-48 business hours from the time they leave the store (only for shipments to the mainland; the Balearic Islands, the Canary Islands, Ceuta, and Melilla are excluded). If for any reason the order is delayed, we will contact you to inform you.
Once the order has been placed, no changes to the shipping address are permitted unless the customer is responsible for the costs and it is expressly accepted by both parties.
– Home delivery: After the first delivery attempt, the carrier will leave a notice asking you to contact them and arrange a new delivery date. This delivery can be made to the shipping address you provided or to one of the carrier's offices. After another failed attempt, your order will be canceled, and we will refund the amount less the return shipping costs. If you have not received your order within 5 business days of receiving confirmation, please contact us at esedetres@outlook.com.
– Pick up at the office: C/ Porvenir 29D 41013 Seville, Tuesdays from 6:00 p.m. to 8:00 p.m. and Wednesdays from 6:00 p.m. to 8:00 p.m.
Shipping costs
Shipping costs are not included in the item price. These costs will be detailed in your purchase summary. Shipping costs will be calculated based on the destination and will therefore be:
Peninsular Spain: €5
Portugal and Balearic Islands: €5
Canary Islands (Tenerife and Las Palmas de Gran Canaria): not available
Shipping costs are free for purchases over €75 (shipping to the mainland and Balearic Islands; the Canary Islands, Ceuta, and Melilla are excluded).
Customs Expenses
We can ship to countries outside the European Union; however, ESEDETRES BRAND will not be responsible for customs fees, which must be borne by the customer.
Methods and forms of payment
During the purchasing process, the User must select the payment method and payment method from the available options. The available payment methods are:
Paying by credit card guarantees you a simple and secure payment method.
We accept payments via MasterCard, Visa, and American Express. We also accept payments via PayPal and Bizum.
We use the Caja de Ingenieros bank's POS terminal to manage payments. You can consult their privacy policy.
If the purchase amount has been charged fraudulently or improperly using a payment card number, the cardholder may request immediate cancellation of the charge. In such cases, ESEDETRES BRAND will make every effort to ensure that the corresponding debit and credit entries in the ESEDETRES BRAND and cardholder accounts are made as quickly as possible.
However, if the payment was actually made by the cardholder and the refund request was not a consequence of exercising the right of withdrawal, the cardholder will be obligated to compensate ESEDETRES BRAND for any damages caused as a result of said cancellation.
10. Return Policy
Legal right of withdrawal
When you purchase ESEDETRES BRAND products, you have a statutory right of withdrawal. This right allows you to withdraw from your purchase without providing any justification within 14 days of receiving the product. This applies only to products that are not suitable for return due to health or hygiene reasons and have been unsealed after delivery.
To exercise your right of withdrawal, you must notify us by email at esedetres@outlook.com of your decision to withdraw from the contract. For this purpose, you may use the model withdrawal form included in Annex I to these General Conditions, although its use is not mandatory. To comply with the withdrawal period, it is sufficient for you to send your communication regarding your exercise of this right before the corresponding deadline expires.
Once the withdrawal notification has been received within the deadline, ESEDETRES BRAND will acknowledge receipt of the same to the User in writing without undue delay and will then refund the amount paid without undue delay and, in any case, no later than 14 calendar days from the date on which the User notifies the withdrawal decision. The refund will be made using the same payment method used by the User for the initial transaction, unless the User indicates otherwise, expressly detailing the payment method through which the refund is requested. ESEDETRES BRAND will not incur any costs as a result of the refund.
Cancellation and modification of orders
If you wish to cancel or modify an order, please contact us as soon as possible. Send an email to ESEDETRES BRAND at esedetres@outlook.com.
Be sure to provide your order number and indicate any changes you wish to make, and we will confirm once the change has been made.
Please note that any order that has already been packed or shipped cannot be modified or canceled.
Return of orders
To return a product you must follow these steps:
- Send an email to the following address esedetres@outlook.com indicating the order number and reason for the return.
- You must indicate the order number and the reason for the return. If you are exercising your right of withdrawal, simply indicate "withdrawal."
- Once received, our customer service team will review the return request and send further instructions if the return is approved.
To return the product you can:
- Use our courier service: Call our support line, provide your order number, and they'll arrange for your return. The cost of pickup is €5.
- Send it yourself to the following address: Avenida Ramón Carande 9 portal 5 4A 41003
Return shipping is always the customer's responsibility, unless the company makes a mistake.
Once we receive your shipment and verify that everything is correct, we will proceed with a refund.
- Defective products: full refund.
- Non-defective items: Refund excludes all shipping and handling costs.
We'll send you an email to confirm once your return has been processed.
Shipping and return shipping costs will only be refunded when ESEDETRES BRAND is responsible for the cause of the product return (wrong product shipped, product in poor condition, etc.)
Only returns received within 15 business days of receiving your order will be accepted.
Refund process
All refunds will be credited to your original form of payment.
If you paid by credit or debit card, refunds will be issued to the card-issuing bank within 14 business days of receiving the returned item or cancellation request.
Please note that it may take some time before the refund is posted to your account. Contact your card-issuing bank if you have questions about when the credit will be posted to your account.
Damage to merchandise
If your item is damaged, please contact our customer service team at esedetres@outlook.com to begin the return process. Please include the following information:
- Order number
- Proof of purchase
- Video or photo of the defective product (if applicable)
- Complete delivery address
- Contact phone number. In some cases, you may be required to include a video or photo of the defective product as proof in order to receive a refund or replacement.
11. CUSTOMER SERVICE: Comments, complaints and claims
We also inform you that in case of conflict to present your claims you can also use the dispute resolution platform provided by the European Commission and which is available at the following link: https://ec.europa.eu/consumers/odr/
12. Commitments and obligations of Users and Clients
When you access our online store you accept and/or declare that:
- is or that prevents, in any way, the normal use of the Web.
To purchase from ESEDETRES BRAND you must be of legal age (18 years old), so by placing a request through this website you guarantee that you are over 18 years old and that you have the legal capacity to enter into binding contracts.
13. Exclusion of warranties and liability
ESEDETRES BRAND reserves the right to deny or withdraw access to its Website without prior notice to those Users who fail to comply with current regulations or these General Conditions.
Except for liabilities that cannot be excluded or limited as a result of applicable regulations, ESEDETRES BRAND shall not be liable, directly or indirectly, for claims made by Users arising from any of the following circumstances:
Likewise, ESEDETRES BRAND will not be liable for damages of any kind arising from internet access problems, technological issues beyond the reasonable and diligent management of ESEDETRES BRAND ; damages caused by the lack of resolution of the devices used by the User, browser-related problems, or other similar issues; and damages caused by errors in the information provided by the User.
Without prejudice to the foregoing, ESEDETRES BRAND declares that it has adopted all necessary measures, within its capabilities and the state of the art, to guarantee the correct functioning of the Website and minimize system errors, both from a technical perspective and in terms of the published content.
14. Intellectual and industrial property rights
All elements that make up ESEDETRES BRAND , as well as its structure, design, source code, as well as the logos, brands and other distinctive signs that appear therein, are the property of ESEDETRES BRAND or its suppliers and are protected by the corresponding intellectual and industrial property rights.
Reproduction, transformation, distribution, public communication, making available to the public, extraction, reuse, forwarding or use of any kind, by any means or procedure, of any of them is expressly prohibited, except in cases where it is legally permitted or authorized by the owner of the corresponding rights.
Likewise, the use of any elements of the Website subject to intellectual and industrial property for commercial purposes, as well as their distribution, modification, alteration, or decompilation, is strictly prohibited. Under no circumstances, unless expressly stated otherwise, does access, browsing, or use of the Website and/or its contents confer on the User any rights to any distinctive signs included therein.
When you access our website, you agree to respect the intellectual and industrial property rights owned by www.sonvitabrand.es
Regarding the contents of this website, the following are prohibited:
We want you to understand that plagiarism of content and/or designs violates rights, and if we become aware of any illegal conduct, we will inform the authorities or initiate appropriate legal proceedings.
If the User sends information of any kind to ESEDETRES BRAND through any of the channels enabled for this purpose, the User declares, guarantees and accepts that he or she has the right to do so freely, that said information does not infringe any intellectual or industrial property rights, trade secrets or any other third-party rights, and that said information is not confidential or harmful to third parties.
In this regard, the User acknowledges that he or she assumes responsibility, holding ESEDETRES BRAND harmless for any communication that he or she supplies personally or on his or her behalf, with said responsibility extending, without any restriction, to the accuracy, legality, originality and ownership of the same.
If you are aware of a violation of your intellectual or industrial property rights or of any illegal activity, please notify us by sending an email to esedetres@outlook.com, indicating which rights you believe have been infringed, as well as the content and its location on the website.
15. Data protection
To learn what data we collect, how we process it, and for what purposes, please consult our Privacy Policy.
16. Cookie Policy
Access our Cookie Policy by clicking on this link.
17. Miscellany
Force Majeure
ESEDETRES BRAND shall not be liable in the event of unavailability of the purchase/delivery service and/or the operation of the Website when this is caused by force majeure. "Force majeure" shall mean all circumstances that cause ESEDETRES BRAND to be temporarily or permanently unable to fulfill its obligations, such as, for example, government actions, strikes, earthquakes, fires, failure of public or private telecommunications networks, as well as all circumstances of a similar nature that prevent ESEDETRES BRAND from being reasonably required to fulfill its obligations to the User.
Assignment
Users may not assign, transfer or subrogate to third parties, nor subcontract the rights and obligations arising from these General Conditions, without prior written consent from ESEDETRES BRAND .
Notifications
Caos Brand may send appropriate notifications related to the Website or this Legal Notice through the Website itself, as well as, where applicable, through the email address provided by the User. The User may also send notifications to ESEDETRES BRAND via info@caosbrand.com
Resignation
The waiver or failure of either party to exercise in any respect any right or provision of these General Conditions shall not be deemed a waiver of such applicable right or provision.
Partial ineffectiveness
Any clause or provision of these General Conditions that is or becomes illegal, invalid or unenforceable shall be excluded from the same and shall be considered inapplicable to the extent of such illegality, invalidity or unenforceability, and shall be replaced by another that is as similar as possible to the previous one, but it shall not affect or prejudice the remaining provisions, which shall be independent of any illegal, invalid or unenforceable clause or provision and shall remain in full force and effect.
Applicable law and jurisdiction
The relationship established between the user and ESEDETRES BRAND will be governed by applicable Spanish law.
Whenever applicable regulations provide for the parties to submit to a specific jurisdiction, we will submit to the Courts and Tribunals of Seville for any dispute arising from or related to this Website.