General Terms and Conditions of Purchase – ESEDETRES
Click on the link to download these General Terms and Conditions of Purchase.
1. General Information
These General Terms and Conditions of Purchase (hereinafter, the “General Terms and Conditions”) govern the contract entered into between the Customer and ESEDETRES, formalized when you place an order through our website https://esedetres.com/ (hereinafter, the “Website” or “Web Page”).
In this regard, the Customer (or Customers) shall mean the person who purchases any of the products from ESEDETRES.
Checking the box to accept these General Terms and Conditions during the online purchase process constitutes the Customer’s acceptance, without any reservation whatsoever, of these General Terms and Conditions, and shall have the same validity as an in-person signature. In this way, the Customer acknowledges that they are a person with sufficient capacity to assume the obligations arising from their actions on the Website, that they have previously read and understand its content.
If Customers wish to contact ESEDETRES regarding any questions or issues, they may use the following email address: esedetres@outlook.com
2. Modification and Validity of the General Terms and Conditions
These General Terms and Conditions may be modified, and those in force at the time of purchase of any of the products available on the Website shall apply. These General Terms and Conditions will remain available on the ESEDETRES Web Page free of charge and without restriction, and will also be provided to Users who make a purchase through the Website, together with the order confirmation.
ESEDETRES BRAND may, at any time and without prior notice, modify these General Terms and Conditions by publishing such modifications on its Web Page or by sending any type of communication to Users. Such modification will not affect purchases made previously.
3. Characteristics of ESEDETRES Products
The purpose of the Web Page is to make all ESEDETRES products known to the general public by making detailed information about them available to Users.
Product descriptions (including their price) can be viewed on the Web Page or by requesting more information through the designated channels. Thus, Users declare that they know and accept the price, the main characteristics of the products, and the terms of purchase prior to completing the online purchase process.
All orders are subject to product availability. If difficulties arise regarding the supply of products or if items are out of stock, we will refund any amount you may have paid.
If you wish to place an order from another country through this Website, you may certainly do so; however, please note that we only offer delivery to a shipping address within Spanish territory.
4. Registration on the Website
To register on the ESEDETRES Website, the User must be at least 18 years old, have full legal capacity, or have the authorization of their parents and/or legal representatives, unless emancipated, and must have read and accepted the Privacy Policy and the General Terms and Conditions.
Registration on the Website will be completely free, except for the cost of connecting to the telecommunications network provided by the access provider contracted by the User. To register on the Website, the User must complete all fields marked as mandatory (*) in the form, choose a “Password,” indicate the payment method, and finally click “Save information.” To do so, the User must confirm that they have read and accept both these General Terms and Conditions and the Privacy Policy.
The User agrees that the password chosen during this registration process will be personal and non-transferable, and may not be transferred, even temporarily, to third parties. In the event that the User knows or suspects that their password has been lost, stolen, or used by third parties, they must inform ESEDETRES as soon as possible. Each User shall be liable for any damages and losses caused by any third party that uses their password as a result of improper or negligent use or the loss thereof. Once logged into their Account, the User may modify their details and access their orders, invoices, and alerts.
Under no circumstances shall ESEDETRES be responsible for the accuracy of the details and information provided by Users; therefore, each User is responsible for any possible consequences, errors, and failures that may subsequently arise from the inaccuracy of such information in the provision of the service.
Each User has the right to maintain only one customer account with ESEDETRES at a time. We reserve the right to delete multiple registrations.
5. Cancellation
The User may cancel their registration at any time by sending a written communication to esedetres@outlook.com, indicating their User name.
6. Prices
The prices of the products are those indicated in the product description. The prices established for the products on the date the order is placed shall apply.
The established prices are the final (total) prices, meaning they include value added tax in Spain at the applicable statutory tax rate. Notwithstanding the foregoing, prices do not include shipping costs, where applicable.
The welcome discount coupon will not apply to products that have special discounts or active promotions. In such cases, the system will automatically disable the application of the coupon during the purchase process.
The welcome discount coupon will not apply to products that have special discounts or active promotions. In such cases, the system will automatically disable the application of the coupon during the purchase process.
Until the purchase price is paid in full, the product will remain our property or, where applicable, the property of the corresponding ESEDETRES associate.
7. Value Added Tax
In accordance with the provisions of the VAT Law, the delivery of items shall be considered located in the Spanish VAT territory if the delivery address is within Spanish territory, except for the Canary Islands, Ceuta, and Melilla.
The applicable VAT rate shall be the one legally in force at any given time, depending on the specific item concerned.
For orders destined for the Canary Islands, Ceuta, and Melilla, deliveries shall be exempt from VAT, without prejudice to the application of the corresponding taxes and duties in accordance with the regulations in force in each of these territories.
8. Invoicing
You expressly authorize us to issue the invoice in electronic format, although you may inform us at any time of your wish to receive an invoice in paper format, in which case we will issue and send the invoice in that format.
9. Purchase Process
By clicking “Buy,” you place a binding order for the items in the cart; once payment is made and our confirmation is received, the contract shall be binding.
In this regard, to place an order, the User must follow the Purchase process, which includes completing all fields marked as mandatory (*) in the form, confirming that they have read and accept both these General Terms and Conditions and the Privacy Policy, and clicking “Save information.” Next, the User must indicate the payment method and finally click “Buy.”
Next, the User will be directed to the payment process corresponding to the selected payment method, which may be the payment gateway if card payment is selected or the form for collecting bank details if account payment is chosen. Once payment is successfully completed, the page will inform you that the purchase has been successfully made.
The relationship between the User and ESEDETRES is finalized at the moment the User completes the Purchase process, and it is understood that tracking the purchase process and including all requested details, together with checking the box to accept these General Terms and Conditions, constitutes a direct indication that they have been read and the User’s unequivocal intention to accept them.
After this, ESEDETRES will send an email acknowledging receipt and confirming the purchase to the email address provided by the User within a reasonable period after the completion of the purchase process. In addition, if the User is registered, they can view details of all orders placed in the My Account section.
Product Delivery
The delivery time for orders is 24–48 business hours from the time the order leaves the store (only for mainland Spanish shipments; the Balearic Islands, Canary Islands, Ceuta, and Melilla are excluded). If for any reason the order must be delayed, we will contact you to inform you.
Once the order has been placed, no changes may be made to the shipping address unless the customer pays the costs and the change is expressly accepted by both parties.
– Home delivery: The shipping company will make a first delivery attempt, and if you are not present at the time of delivery, they will leave it at the nearest pickup point and inform you by email. If you have not received it within 3 business days after your order is confirmed, contact us at esedetres@outlook.com. Five days after the package is shipped, your order will be returned to our warehouse, and we will deduct the return shipping costs from your refund.
Shipping Costs
Shipping costs are not included in the price of the items. They will be itemized in your purchase summary. Costs will be calculated based on the destination and will be as follows:
Mainland Spain: €5
Portugal and the Balearic Islands: €5
Canary Islands (Tenerife and Las Palmas de Gran Canaria): €35 (includes customs clearance costs).
Shipping will be free for purchases over €100 (mainland Spanish and Balearic Islands shipments; the Canary Islands, Ceuta, and Melilla are excluded).
Customs Costs
We may ship to countries outside the European Union; however, ESEDETRES will not be responsible for CUSTOMS costs, which must be borne by the Customer.
Payment methods
During the purchase process, the User must select the payment method from the available options. The available payment methods are:
Paying by credit card guarantees you a simple and secure payment method.
We accept payment via MasterCard, Visa, and American Express. We also accept payments through PayPal and Bizum.
We use the payment terminal of the Caja de Ingenieros bank to process payments; you can view its privacy policy.
In the event that a purchase amount has been fraudulently or improperly charged using a payment card number, the cardholder may demand the immediate cancellation of the charge. In such a case, ESEDETRES will do everything possible to ensure that the corresponding debit and credit entries in the accounts of ESEDETRES and the cardholder are made as soon as possible.
However, if the payment was actually made by the cardholder and the request for a refund was not a result of exercising the right of withdrawal, the cardholder shall be obliged to compensate ESEDETRES for any damages and losses caused by such cancellation.
10. Returns Policy
Legal Right of Withdrawal
When you purchase products from ESEDETRES, you have a legal right of withdrawal. This right allows you to withdraw from your purchase without providing any justification within 14 days after receiving the product, unless the products are unsuitable for return for health or hygiene reasons and have been unsealed after delivery.
To exercise the right of withdrawal, you must notify us by email at esedetres@outlook.com of your decision to withdraw from the contract. For this purpose, you may use the withdrawal form provided as Annex I to these General Terms and Conditions, although use of the form is not mandatory. To meet the withdrawal deadline, you simply need to send the communication regarding the exercise of this right before the corresponding deadline expires.
Once the notice of withdrawal is received within the deadline, ESEDETRES will acknowledge receipt in writing to the User without undue delay and then proceed to refund the amount paid without undue delay and, in any case, no later than 14 calendar days from the date you notify the decision to withdraw. The refund will be made using the same payment method the User used for the initial transaction, unless the User indicates otherwise, expressly specifying the payment method through which they wish the refund to be made. ESEDETRES will not incur any costs as a result of the refund.
Order Cancellation and Modification
If you wish to cancel or modify an order, contact us as soon as possible. Send an email to ESEDETRES at esedetres@outlook.com
Be sure to provide your order number and indicate the modification you wish to make, if any, and we will confirm once the modification has been made.
Please note that any order that has already been packed or shipped cannot be modified or canceled.
Order Returns
To return a product, you must follow these steps:
- Send an email to the following address, esedetres@outlook.com, indicating the order number and the reason for the return
- You must indicate the order number as well as the reason for the return. If you are exercising the right of withdrawal, simply state “withdrawal.”
- Once received, our customer service team will review the return request and send further instructions if the return is approved.
To return the product, you can:
- Use our courier service: Call the support phone number, provide your order number, and they will arrange the pickup of your return. The pickup fee is €7.
- Ship it yourself to the following address: C/ Gaspar Alonso 10 Planta Baja Local 2, 41013 Sevilla.
The customer always bears the return shipping costs unless the error was made by the company.
Once we receive your return and confirm that everything is correct, we will proceed with the refund.
- Defective products: the refund will be full.
- Non-defective items: the refund excludes all shipping and pickup costs.
We will send you an email to confirm once your return has been processed.
Transportation costs (both shipping and returns) will only be refunded when ESEDETRES is responsible for the cause of the product return (shipping the wrong product, a product in poor condition, etc.)
Only returns made within 15 business days of receiving your order will be accepted.
Refund Process
All refunds will be credited to the original payment method.
If you paid by credit or debit card, the refunds will be sent to the card issuer bank within 14 business days after receiving the returned item or the cancellation request.
Please note that it may take some time for the refund to appear in your account. Contact the card issuer bank if you have questions about when the credit will be posted to your account.
Damaged Merchandise
If the merchandise is damaged, contact our customer service team at esedetres@outlook.com to start the return process. You must include the following information:
- Order number
- Proof of purchase
- Video or photo of the defective product (if applicable)
- Complete delivery address
- Contact phone number. In some cases, you may need to include a video or photo of the defective product as proof to receive a refund or replacement.
11. CUSTOMER SERVICE: Comments, Complaints, and Claims
We also inform you that, in the event of a dispute, you may also use the dispute resolution platform provided by the European Commission, which is available at the following link: https://ec.europa.eu/consumers/odr/
12. Commitments and Obligations of Users and Customers
By accessing our online store, you agree and/or declare that:
- es or that you will not, in any way, prevent the normal use of the Website.
To make a purchase from ESEDETRES, you must be of legal age (18 years old). Therefore, by making a request through this Website, you guarantee that you are over 18 years old and have the legal capacity to enter into binding contracts.
13. Exclusion of Warranties and Liability
ESEDETRES reserves the right to deny or withdraw access to its Website without prior notice to any Users who fail to comply with current regulations or these General Terms and Conditions.
Except for liabilities that cannot be excluded or limited under applicable law, ESEDETRES shall not be liable, directly or indirectly, for claims made by Users arising from any of the following circumstances:
Furthermore, ESEDETRES shall not be liable for damages of any nature arising from Internet access problems, technological problems beyond the diligent and reasonable management of ESEDETRES, damages caused by the User's failure to update their devices, browser-related problems, or other issues of this nature, or damages caused by the User or errors in the information provided by the User.
Notwithstanding the foregoing, ESEDETRES declares that it has taken all necessary measures within its capabilities and the state of the art to ensure the proper functioning of the Website and to minimize system errors, both from a technical standpoint and regarding the published content.
14. Intellectual and Industrial Property Rights
All elements that make up ESEDETRES, as well as its structure, design, source code, logos, trademarks, and other distinctive signs appearing on it, are owned by ESEDETRES or its suppliers and are protected by the corresponding intellectual and industrial property rights.
The reproduction, transformation, distribution, public communication, making available to the public, extraction, reuse, forwarding, or use of any kind, by any means or process, of any of these elements is expressly prohibited, except where legally permitted or authorized by the holder of the corresponding rights.
Likewise, the use of all elements of the Website subject to intellectual and industrial property rights for commercial purposes, as well as their distribution, modification, alteration, or decompilation, is strictly prohibited. Under no circumstances, unless expressly stated otherwise, shall access to, browsing of, or use of the Website and/or its content grant the User any rights over the distinctive signs included therein.
By accessing our Website, you agree to respect the Intellectual and Industrial Property rights owned by www.sonvitabrand.es
Regarding the content of this Website, the following is prohibited:
We want you to understand that the plagiarism of content and/or designs violates rights, and if we become aware that unlawful conduct has occurred, we will inform the authorities or initiate the corresponding claims.
In the event that the User sends information of any kind to ESEDETRES through any of the channels provided for this purpose, the User declares, guarantees, and accepts that they have the right to do so freely, that such information does not infringe any intellectual or industrial property rights, trade secrets, or any other third-party rights, and that such information is not confidential or detrimental to third parties.
In this regard, the User acknowledges assuming responsibility and indemnifying ESEDETRES against any communication they personally provide or provide in their name, with such responsibility extending without any restriction to the accuracy, legality, originality, and ownership of the same.
If you become aware of any violation of intellectual or industrial property rights or of any unlawful activity, please report it to us by sending an email to esedetres@outlook.com indicating which rights you believe have been infringed, or what content and its location on the website.
15. Data Protection
To learn what data we collect and how we process it and for what purpose, please consult our Privacy Policy.
16. Cookie Policy
Access our Cookie Policy by clicking on this link.
17. Miscellaneous
Force Majeure
ESEDETRES shall not be liable in the event of unavailability of the purchase/delivery service and/or the Website's operation when caused by force majeure. "Force majeure" shall mean all circumstances that cause ESEDETRES to be temporarily or permanently unable to fulfill its obligations, such as, for example, government actions, strikes, earthquakes, fires, failures in public or private telecommunications networks, as well as all circumstances of a similar nature that reasonably prevent ESEDETRES from fulfilling its obligations to the User.
Assignment
Users may not assign, transfer, or subrogate to third parties, nor subcontract the rights and obligations arising from these General Terms and Conditions without the prior written consent of ESEDETRES.
Notices
ESEDETRES may issue timely notices related to the Website or this Legal Notice through the Website itself, as well as, where applicable, through the email address provided by the User. The User, in turn, may send notices to ESEDETRES via esedetres@outlook.com
Waiver
The waiver or failure by either party to exercise any right or provision of these General Terms and Conditions in any manner shall not be considered a waiver of the applicable right or provision.
Partial Invalidity
Any clause or provision of these General Terms and Conditions that is or becomes illegal, invalid, or unenforceable shall be excluded from the same and shall be considered inapplicable to the extent of such illegality, invalidity, or unenforceability, and shall be replaced by another that most closely resembles the former, but shall not affect or prejudice the remaining provisions, which shall remain unaffected by any illegal, invalid, or unenforceable clause or provision and shall, on the contrary, remain in full force and effect.
Applicable Law and Jurisdiction
The relationships established between the user and ESEDETRES shall be governed by the applicable Spanish legislation.
Whenever the current regulations allow the parties to submit to a specific jurisdiction for all litigation arising from or related to this Website, we submit to the Courts and Tribunals of Seville.